Return Policy

1. Overview

At KidKitsBox, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the terms outlined in this Return Policy.

2. Eligibility for Returns

  • Timeframe: You may return most items within 30 days of receipt for a refund or exchange.
  • Condition: Items must be returned in their original, unused condition with all original packaging, tags, and accessories. We reserve the right to refuse returns on items that do not meet these conditions.
  • Non-Returnable Items: Certain items, such as personalized products, digital downloads, and final sale items, are not eligible for return.

3. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at contact@kidkitsbox.com with your order number and reason for the return.
  • Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item(s). Items returned without an RA number may not be accepted.
  • Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
  • Original Payment Method: Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where we made an error with your order or the item was defective.

5. Exchanges

  • Process: If you wish to exchange an item, please follow the return process outlined above and indicate that you would like an exchange. Once we receive your returned item, we will ship the new item to you.
  • Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide a description and photo of the damage or defect, and we will work with you to resolve the issue.
  • Resolution: Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective item.

7. Return Address

KidKitsBox
55 S Market St, San Jose, CA 95113
Phone: +1 (408) 228-3490
Email: contact@kidkitsbox.com

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.

Thank you for shopping with KidKitsBox!