Shipping Policy

KidKitsBox ("we," "us," or "our") is committed to ensuring that your orders are delivered efficiently and securely. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our website kidkitsbox.com.

1. Shipping Methods

We provide the following delivery options based on your location and order details:

  • Local Delivery: Orders within California are delivered directly to your provided address by our delivery team.
  • Regional Shipping: For addresses outside California, shipping is handled by reliable courier services, such as UPS, FedEx, or the United States Postal Service (USPS).

2. Delivery Areas

We currently deliver within the United States only.

3. Delivery Times

We aim to process and deliver orders as quickly as possible. Estimated delivery times are as follows:

  • Local Delivery (California): 3–5 business days.
  • Regional Shipping (Outside California): 5–10 business days, depending on the destination.

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or shipping delays.

4. Delivery Charges

Shipping fees depend on your location and the value of your order:

  • Local Delivery (California): Free for orders over $60; $7 for orders below $60.
  • Regional Shipping (Outside California): Based on courier rates, calculated at checkout.

5. Order Processing

  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders received after 3:00 PM will be processed the next business day.

6. Payment Upon Delivery

All payments for orders are made upon receipt of the delivery, either by cash or card. Please ensure that someone is available at the delivery address to complete the payment and receive the package.

7. Order Tracking

For courier-shipped orders, tracking details will be provided once your order has been dispatched. You will receive an email with tracking information to monitor the status of your delivery.

8. Failed Delivery Attempts

If we are unable to deliver your order due to incorrect address details or the absence of someone to receive the package:

  • Local Deliveries: We will contact you to reschedule the delivery. Additional delivery fees may apply.
  • Regional Deliveries: The courier may attempt redelivery or hold the package for collection at their facility.

9. Damaged or Missing Items

We take great care in packaging your orders. However, if any item arrives damaged or is missing:

  • Please inspect your package upon delivery.
  • Report any issues to us within 48 hours by emailing contact@kidkitsbox.com with your order details and photos of the damaged items, if applicable.

We will arrange for a replacement or refund based on the situation.

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page, and the revision date will be updated.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • KidKitsBox
  • 55 S Market St, San Jose, CA 95113
  • Phone: +1 (408) 228-3490
  • Email: contact@kidkitsbox.com

Thank you for choosing KidKitsBox! We look forward to delivering joy to your doorstep.